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Customer Comments

Me and my boyfriend once had blue lagoon 3 times in a week! Absolutely lush food and so good for price. Will never go elsewhere. Thanks guys.
 
Date of Posting: 03 January 2014
Posted By: Heather
Evesham
Dined at the Blue Lagoon just over a week ago. We were impressed with the food, décor, and service. This was a midweek dine, so it was fairly quite. A few days ago I booked a table for last night (Saturday) for 7pm.

When we arrived it was about 30% occupied. However, it filled up rapidly. Service was quite slow. We didn't mind this, as we could see that the few staff that were front of house were rushed off their feet, working very hard (there was one small chubby man, who just seemed to wander around not doing much).

The food came at 7.20pm, not bad considering how busy they were. As usual the food was excellent, and the service very good, under the circumstances.

As we finished our main course at 8.30pm, the small chubby man came over and asked us if we had finished. We said we had, and without asking us whether we wanted a desert, coffee, or for that matter a hot towel, he asked us if we would leave the table and go to the bar, as they were back to back on bookings! I should also add that he interrupted a rather intimate moment to say this.

Needless to say my wife and I were amazed. Clearly we felt this was appalling treatment, and rather than deal with this at the table, where we suspected it might be embarrassing for them, we went to the bar to explain our disappointment.

My wife spoke to the small chubby man who displayed what I can only describe as the most unpleasant, and aggressive attitude that we have ever experienced. My wife explained that we had only been served food at 7.20pm, and as it was now only 8.30pm, we did not think it was unreasonable for us to still be at the table.

"You didn't book, so you can't expect to be at the table any longer." he said. We told him that we had booked, whereupon he checked to see if we were telling the truth. Clearly we had, so he did not continue with that approach.

At this point, another member of staff came over. He was much better, and at long last we began to receive a reasonable response. He suggested that it was up to us what we would like to pay, but we explained that it had never been about the money or the food. We would not want the kitchen staff or the waiters to suffer because of one man's appalling behaviour.

The food is good at the Blue Lagoon, and the environment is lovely. But if you go there, watch out if the small chubby man is on duty. If you can't eat everything in a little over an hour, your time may be up!
 
Date of Posting: 22 September 2013
Posted By: Alan
Pershore
We have been coming here for a number of years now and always find the food and service first class. Staff are always friendly, helpful and informative. The food is always lovely, I have never had a complaint with anything ordered from here. Even the takeaway service is fantastic!!
 
Date of Posting: 01 November 2012
Posted By: Kevin Edwards
Evesham
Food all ways delicious.Have been going for years and never had a problem.Staff always friendly and attentive.Always a good atmosphere.
 
Date of Posting: 24 October 2012
Posted By: Gillian
Evesham
Excellent service! My 12year old has made me come here twice in one week. Very friendly and I will highly recommend.
 
Date of Posting: 23 October 2012
Posted By: Julie Ross
Evesham

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